Why am I being asked to pay additional fees on receipt of my package?

On receipt of your package, customs fees may be billed to you in addition to your initial shipping costs. These additional costs are exclusively related to the import policy of your country and are beyond our control.

Below is the article from our conditions of sale and use confirmed by you before placing your order:

7 - DELIVERY - TRANSFER OF RISK - DELIVERY COSTS - DELIVERY TIMES - NON-COMPLIANT DELIVERY

7.1 [...] In case of delivery outside the French territory, it is the sole responsibility of the Customer to ensure compliance with the regulations in force in the country of receipt regarding the importation of the Product. In the event of delivery in France and if the Customer resides outside France, the Customer will assume all the costs and expenses (including tax, customs) claimed during the importation of the Product to the country of residence.